Hotel Acta The Avenue

Feeling Safety by Actahotels

Taking care of you is our priority

At Actahotels we constantly think about people’s happiness and well-being and now we believe it’s time to enjoy the thrill of travelling again.

Today, more than ever before, after all we’ve been through, we know that one of the things that most concerns you about travelling is your safety. This is why we’ve launched Feeling Safety by Actahotels, a comprehensive programme with preventive measures applicable to all our hotels, implementing the most stringent cleaning and disinfection protocols established by the health authorities to ensure that your stay at Actahotels is absolutely safe.

PROTECTIVE MEASURES

New cleaning and disinfection protocols

  • Disinfection and cleaning of rooms with disinfectant and virucidal products approved by the Ministry of Health.
  • Deodorisation and disinfection of the rooms after each guest changeover with ozone machines to achieve optimal hygienisation.
  • More frequent disinfection of all the communal areas, paying particular attention to surfaces that are touched most often, including door handles, room keys, elevator buttons, etc.
  • Constant disinfection of the lift cabins.
  • Increased cleaning of risk areas, particularly the public toilets.
  • Installation of protective screens in critical locations.
  • Installation of disinfectant gel dispensers at all the entrances to the hotel and the communal areas.
  • All the textile materials will be handled with extreme care and washed in long cycles at over 60ºC using approved antiviral products.

Employee health and safety protocols

  • Temperature controls for all employees when they enter the workplace.
  • Compliance with social distancing measures by employees
  • Reception staff: If social distancing is not possible, they will be required to use a face mask and may also wear gloves on a voluntary basis.
  • Maintenance and floor staff: They will be required to wear face masks and gloves.
  • Protocol for frequent washing of hands with soap and water or a hydroalcoholic solution.

Social distancing rules

  • Measures to ensure social distancing between guests and between guests and the hotel staff.
  • Strict compliance with the social distancing measures implemented in all the areas.
  • Signage for queues and waiting areas to ensure social distancing.
  • Regulation of use of the lifts, with signs indicating the new permitted capacity.
  • Definition of the new capacities in the rooms open to the public, with instructions posted to guarantee social distancing.

Digitised services

  • A new online self check-in system. Guests can provide their data in comfort via their mobile devices prior to their arrival at the hotel.
  • Contactless check-in and payment at the hotel.
  • Guests can check out remotely.
  • Enhancement of our contactless payment systems.

PPE provided for guests

  • Free face masks, gloves and hydroalcoholic solutions will be available to guests on request.

Adapted catering protocols

  • Breakfast Buffet. From acta the Avenue we want you to enjoy your breakfast buffet with all the necessary safety and hygiene measures:
  • Safety distance is maintained between buffet and customers.
  • The products offered at breakfast buffet are exclusively served by our staff.
  • Adaptation of the capacity of the breakfast room.
  • Safety distance of 2 meters between the occupied tables.
  • In order to offer a better service, it is necessary to inform in the reception what time you want to have breakfast during your stay.
  • Breakfast will be served from 7:00 am to 11:00 am.

We look forward to welcoming you very soon and ensuring that your stay is a wonderful experience.